Case Studies
We have many success stories which we are very happy to share. We have detailed a small selection to illustrate the various areas of our expertise.
To learn more about how we can help you specifically please contact us on 08448 709309 for a bespoke, no obligation consolation or click here to email. If we feel we can’t add value we will be honest and say so!
Recruitment & Development
The Challenge
- O2 opening a brand new call centre in Scotland.
- Required recruitment of 1200 staff across range of roles and levels within short timescale
- PCS invited exclusively, to provide a full and comprehensive assessment service for all prospective employees.
The Approach
- Combination of experienced, professional, predominantly local team of assessors
- Designed bespoke and robust assessment tools
Actions
- Designed robust bespoke assessment material utilising various techniques including the competency based interview, performance based selection tools, role plays, group assessment and various methods of technical testing
- Designed role simulation exercises to evaluate technical skills
- Assigned on site full time designed recruitment manager.
Business Benefits
- Bespoke material directly related to contact centre environment and O2 business model.
- Significant improved retention rates as compared to other O2 contact centre sites in UK.
- Local assessors enhanced candidate experience with local knowledge and cultural awareness.
- Local assessors minimised travel and other expenses
