Case Studies
We have many success stories which we are very happy to share. We have detailed a small selection to illustrate the various areas of our expertise.
To learn more about how we can help you specifically please contact us on 08448 709309 for a bespoke, no obligation consolation or click here to email. If we feel we can’t add value we will be honest and say so!
Individual and Company Development and Performance Management
The Challenge
- Bradford and Bingley Financial Services Operation not previously managed against objectives and measures. Demotivated team, organisation in danger of breaching Bank of England reporting requirements, therefore ability to continue to trade, reputation and credibility at risk.
The Approach
- Identified and prioritised critical business requirements
- Establishing coordinated approach which spanned whole business area and individuals (c.140+ staff)
- Create environment which constructively manages competing priorities from external alliance partners
The Actions
- Ensure critical business compliance adhered to
- Implemented robust Operational Risk management framework with stress tested Business Continuity Plan.
- Communicate at Board level, against key performance indicators -daily updates
- Map progress against improvements plan
- Developed performance management & process/continuous improvement tools & techniques.
Business Benefits
- Business reputation and ability to operate under strict Bank of England guidelines secured
- Within 3 months of business improvement plan being implemented Bradford and Bingley achieved improved credit rating from key agencies (e.g. Standard & Poor, Moody’s)
- Improved staff morale as measured by in house surveys pre and post PCS support
