Case Studies

Operational/interim management

The Challenge

• Urgent requirement for experienced Operations person at Director Level. Essential that he or she able to be fully effective immediately, time critical
• Organisation not effectively managed and facing financial crisis

The Approach

• From existing pool of associates have a wide range of experience and skills, PCS able to match client requirements quickly and efficiently.
• Within one week from receiving request, high calibre experienced Interim Operations Director, appointed.
• Immediately able to set financial direction, galvanise staff around short and medium term business priorities.

The Actions

• Created and executed strategic, HR, Financial and Operational work plans that facilitated transition into newly established company, whilst continuing to trade almost seamlessly, keeping staff motivated and focussed.
• Introduced and delivered Communication Plan for all internal, external, stakeholder, supplier and steering group
• The ‘new company’ was structured and managed under my leadership {including a full performance (process & people review)} against my comprehensive 3 year business plan. This delivered clear metrics and SLAs against agreed goals, objectives and deadlines.
• Designed and implemented a continuous improvement culture which in its first 6 months contributed to a reduction of 40% in business overheads.
• Outsourced all non value added activity to new strategic partners.

Business Benefits

• Establishing robust and financially stable business model
• Clarity of purpose internally and with strategic partners
• Established vision, mission, goals and future strategic direction for organisation
• Retained IIP and ISO accreditation  – new infrastructre met strict requirements of Government Agencies
• Absolute minimal timescales from establishing resource requirement to filling position and being in post. No additional employee benefits incurred by business – simple day rate paid for resource – no pension contributions, NI etc